Contact Customer Services on

PH: 02 9528 4753

This email address is being protected from spam bots, you need Javascript enabled to view it

EST 9.00am till 5.00pm 

Registration
Your login username will be the same as the email address you use to purchase your order. Its important you use a valid one because we give you live updates of when we ship your order.

Delivery Information
Goods ordered before 3:00pm (Monday-Friday) will be shipped via Australia Post the same day. Orders placed after 3:00pm during the week or at weekends are processed and despatched the following working day.

Customer Services Exchange and refund policy
We undertake to deal with any complaint you may have quickly and efficiently. Click here to see our lifetime trade-in policy.

PERFECT GOODS

If you have been daft enough to choose the wrong product or pressed the wrong buttons, send it back within 14 days and we will replace or refund when goods are in perfect, unused condition. You will need to pay the postage as a punishment.

FAULTY GOODS

If we have been daft enough to send you a faulty product we will refund or replace. We will also pay the postage as our punishment.

CONTACT US

Want to stock Ducti or have some feedback for us. Fire an email to This email address is being protected from spam bots, you need Javascript enabled to view it .